GTM participates in the collection of biometrics and identity data as part of the US Citizenship and Immigration Service (USCIS) Application Support Centers (ASC) benefit applications process. There are currently over 130 ASCs including those collocated within the USCIS Field Offices, stand-alone offices, and mobile routes. Since their inception, the ASCs have captured over 30 million sets of fingerprints on people applying for immigration benefits. These prints are captured digitally and forwarded to the FBI for checks on criminal activity by applicants. The process was established to eliminate presumed eligibility problems, increase processing, weed out violators and imposters, and reduce fingerprint card rejection rate.
Application Support Centers
USCIS is in the process of digitizing its millions of paper records on immigrants and citizens at two locations: the Records Digitization Facility (RDF), a contractor operated facility, and the National Records Center (NRC), both located currently at Lee’s Summit, Missouri. Digitized files are downloaded to the Enterprise Document Management System (EDMS) to become the official record. The digitized file is used in judicial proceedings, national security reviews, law enforcement actions such as detention and deportation, and in the review of benefit applications.
For four years, GTM managed the Case Resolution Unit (CRU) with staff that had the skills necessary to execute and correct complex issues within the government file management systems. The GTM CRU team members helped develop, design and maintain the database that is currently used to track and monitor all requests for information from the file system. In addition, specific electronic processes were developed to capture the necessary data to ensure the work met rigorous performance standards.
GTM assisted in the design and implementation of the United States Visitor and Immigrant Status Indicator Technology (US-VISIT) program. The goal of this program was threefold – to transform how the U.S. managed its borders, to enhance the security of United States citizens and visitors, and to facilitate legitimate travel and trade.
GTM’s role in US-VISIT was to provide staff for the program’s Data Integrity Group (DIG) and the Law Enforcement and Intelligence (LE&I) unit. Our analysts assisted in identifying errors, omissions and trends, identified instances of fraud, and verified who should be on government watch lists. GTM staff recommended potential corrective actions and
provided refined data to agencies conducting law enforcement actions and criminal investigations. The review and reconciliation of this data and subsequent lessons learned regarding the improvement of upstream processes and data quality was pivotal to the unqualified success of the US-VISIT mission.
The GTM staff has directly supported the U.S. Department of Homeland Security on critical initiatives that help secure the nation's borders. These include initiatives to accurately identify immigrants seeking benefits, digitize DHS’ massive trove of hard copy records, and identify violators who may be in the U.S. illegally.
sometimes necessary for a CRU team member to physically or electronically review a file for specific requested information and then forward that data physically or electronically to the requesting agent. The GTM CRU team was trusted with PII (Personally Identifiable Information) and by fulfilling these requests provided an essential service to many agencies that require confidential information in a timely manner.
The RDF Records team members receivedtime sensitive email inquiries on a daily basis that contained information of a national security nature. The federal, state and local court systems relied on this information for proceedings and adjudication. In addition, agents from the Department of Justice (DOJ), Immigration and Customs Enforcement (ICE), Customs and Border Patrol (CBP) relied on the RDF CRU team to provide vital documents when needed. It was